CRM (Enterprise Solutions)

Customer relationship management (CRM) is sales-oriented application that facilitates establishing relationship between your organization and customers. Office Connexion CRM application is operational / analytical software including customer profile management, sales ordir processing, and other sales and marketing tools to achieve efficient management of sales / marketing activities. Office Connexion CRM automates

CRM DIAGRAM

Excellent customer service is about being aware of customer needs and reacting to them effectively. CRM facilitates you to understand, anticipate and respond to your customers' needs in a consistent way, right across your organization.

CRM assists your business as a too to determine your customers' needs and future sales by:

	Develop better communication channels.
	Collect vital data such as detail needs of customer and order history.
	Create detailed profiles such as customer preferences.
	Deliver instant, company-wide access within organization.
	Identify new selling opportunities by analysis of statistical history of product sales.

Benefits of having CRM is to reduce operation costs by using web site as contact point and shorten time on closing details, responses from customers. CRM also simplify marketing and sales process by understanding customer needs.

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